Warranty Claims
SIM Demon will honour any valid warranty claims provided that a claim is submitted within the relevant product warranty period for the matching serial-numbered product. Where a warranty cannot be managed locally, SIM Demon will provide details and any associated documents to allow a direct-to-manufacture return. 

SIM Demon can arrange a courier collection for your items however customers will be required to pre-pay for return shipping on the condition that reasonable postage charges will be reimbursed by SIM Demon upon a successful warranty claim. Proof of purchase may be required by SIM Demon as part of the return being accepted.

Upon return receipt of the item(s), SIM Demon will endeavour to process the claim within 14 days. Once a warranty claim is confirmed, SIM Demon will resolve the claim by:
a) repairing the item, where possible
b) replace the item like for like, subject to stock and continued availability
c) replace the item with a suitable substitute
d) offer a store credit for the value of the original purchase value
e) offer a refund to the original payment method for the value of the original purchase value

Unconfirmed warranty claims i.e. items that work as expected when tested will be available for collection or returned to the customer at their own expense.

To submit a warranty claim. please fill out this form this form. After filling out the form please let us know by leaving a message with us using the website chat in the lower right corner.

Warranty Claims B-Stock

B-Stock Products are subject to a 6 month warranty unless stated otherwise.

Fanatec Disclaimer
All warranty, RMA & technical issues with Fanatec products will be handled directly through Fanatec. We will handle all communications with Fanatec on your behalf to achieve a resolution.

Fanatec's Consumer Guaruntee can be read Here.

Any purchase of a Fanatec product from us declares agreement with the above conditions.