Next Day shipping available [Mon - Fri] on most product lines ordered before 12 noon.

All our prices include VAT & Import Tax with Shipping displayed in your cart

Free UK mainland delivery is included on orders over £750.00

Help & Support

How can we help?

Delivery

Do you have a minimum order charge?

No, as all items are shipped via DPD & DHL, postage is charged accordingly per order. The shipping cost is displayed in the cart area of our online shop.

Do you offer free shipping?

Yes free UK mainland delivery is included on orders over £750.

How quickly will my items arrive?

For MOST UK Mainland Deliveries we aim to dispatch the same day for next-day DPD or DHL delivery within the UK if ordered by 12 noon GMT (Monday - Friday only) We try our very best to stay to this schedule however sometimes events can be out of our control. As soon as your order ships we will send tracking information to the email on your order.

For International Deliveries, we ship via DHL which could range from 2-10 days.

Returns

My product is faulty

We are sorry to hear this. In this instance please can you select the "My product is faulty" option in the chat tab on the bottom right and follow the instructions. If you can provide us with as much detail as possible about the fault, this will help us look into the issue and resolve it as quickly as possible.

Please also review our warranty & returns policy.

I need to return a product

Please first review our returns policy and then select the "I would like to return a product" option in the chat tab on the bottom right and follow the instructions.

If the item is deemed to be faulty then we will reimburse you for the return cost of sending the item back to us.

If you have changed your mind or have ordered the wrong product then you will be required to pay the return cost of sending it back to us.

General

Are you a UK-based company?

Yes, 100% based in the Southwest of England with product stock held in the UK, with exception of some Prosimu products.

SIM Demon. Company registered information

SIM Demon Ltd is a limited company registered in England and Wales.

Registered Company Number: 12344882, VAT Number: GB 337728964

Our registered office is: Unit 6, Cedar Court, Tiverton, Devon, EX16 6GT

What manufacturers do you currently stock?

We are proud to be the UK Suppliers of Prosimu and resellers of the Simucube range.

We also stock Granite Devices, Moza Racing, Fanatec, Motamec, Sim Racing Machines, Prosimrigs and STR products.

Payment

Is VAT & shipping included?

VAT is included against each product per page, with a subtotal without VAT and a total with VAT displayed at the checkout cart area. Shipping is also displayed in the cart with a final grand total being shown at the bottom of the page.

What payment method do you accept?

We accept Visa, Mastercard, BACS, PayPal and Stipe payments.

BACS Payments

Bank Account: Tide/Clearpay Ltd (PrePay Solutions)
Account Name: Sim Demon Ltd
Account Number: 17090360
Account Sort Code: 04-06-05

Please use your order number for payment reference, thank you.


Goods remain the property of Sim-UK Ltd until paid for in full.

Orders

My order has not arrived

We are sorry to hear this. Please contact us at sales@simdemon.com and we will look into this for you. We can track parcels (tracking information will have been emailed automatically to your provided email address) It is unusual for items to go missing in shipping, however sometimes things happen that are out of our control.

My product arrived damaged

We are sorry to hear this. In this instance please can you send photos, and a damage description and also include your name and invoice number to sales@simdemon.com We will then be able to contact our courier to discuss the situation. However, we MUST have pictures and as much detail as possible about the damage that has occurred, this information to hand will help speed up in us being able to rectify the issue.

Can I collect my order?

Generally, all our items are shipped through couriers, however, we can arrange for items to be collected directly from us, as long as we have stock. Please contact us directly so we can make sure the item is available and arrange a time for collection.

Technical

Are there any disadvantages of using a wireless wheel?

In terms of performance, there is no noticeable difference in latency or anything as such between a wireless and wired wheel. The big advantage of a wireless wheel is the removal of any need to manage a cable to prevent snagging.

What is the ideal sim setup?

This depends on some factors:

  • What will your budget be?
  • Do you like to race, fly or both?
  • What simulation games will you be using?
  • How much space do you have?
  • How complex would you like to go?
  • Do you have a specific manufacturer(s) that you prefer?

Can Direct Drive Feedback be turned off or reduced to a low amount?

Yes, through the control software you can reduce it down to such a low level it's safe to use for say a smaller child and then put it back up when you want to use the system at full power - it's a case of sliding an NM setting in the software. When using the Direct Drive on the lowest level you'll find that you will get little feedback but as you move the wheel in the sim the car will still steer as usual.

Warranty & Support

How to transfer your warranty with Fanatec

Details of how to transfer your warranty with Fanatec can be found here (pdf file)

Fanatec warranty

Fanatec products warranty, RMA, and technical issues are addressed only through Fanatec channels. We are unable to manage these communications on behalf of customers. This decision is based on past experiences, where involving all parties (Customer/Fanatec/SIM Demon) tends to slow the timely resolution of product issues.

Our primary focus is to promptly address and resolve the reported problems and we feel this is the best way.

Full details of how to transfer your warranty with Fanatec can be found here (pdf file)

General warranty claims

SIM Demon will honour any valid warranty claims provided that a claim is submitted within the relevant product warranty period for the matching serial-numbered product. Where a warranty cannot be managed locally, SIM Demon will provide details and any associated documents to allow a direct-to-manufacture return. Customers will be required to pre-pay or arrange their own return shipping, however, this will be reimbursed by SIM Demon upon a successful warranty claim. Customers organising their own shipping are responsible for ensuring the item is insured to the relevant value. Proof of purchase may be required by SIM Demon as part of the return being accepted.


Upon return receipt of the item(s), SIM Demon will endeavour to process the claim within 14 days. Once a warranty claim is confirmed, SIM Demon will resolve the claim by:

a) repairing the item, where possible

b) replace the item like for like, subject to stock and continued availability

c) replace the item with a suitable substitute

d) offer a store credit for the value of the original purchase value

e) offer a refund to the original payment method for the value of the original purchase value

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.