SIM Demon FAQ's

In the event that you are not completely satisfied with your order, you have 14 days to notify us that you wish to return the goods and a 14-day window for shipping back to our warehouse.

If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please review our returns policy. for further information.

We are sorry to hear this, SIM Demon will honour any valid warranty claims provided that a claim is submitted within the relevant product warranty period for the matching serial-numbered product. Where a warranty cannot be managed locally, SIM Demon will provide details and any associated documents to allow a direct-to-manufacture return. 

Please review our warranty policy for further information.

No, as all items are shipped via DPD & DHL, postage is charged accordingly per order. The shipping cost is displayed in the cart area of our online shop.

Yes free UK mainland delivery is included on orders over £1000.

For MOST UK Mainland Deliveries we aim to dispatch the same day for next-day DPD or DHL delivery within the UK if ordered by 12 noon GMT (Monday - Friday only) We try our very best to stay to this schedule however sometimes events can be out of our control. As soon as your order ships we will send tracking information to the email on your order.

Yes, 100% based in the Southwest of England with product stock held in the UK, with exception of some Prosimu products.

SIM Demon Ltd is a limited company registered in England and Wales.

Registered Company Number: 12344882, VAT Number: GB 337728964

Our registered office is: Unit 6, Cedar Court, Tiverton, Devon, EX16 6GT

VAT is included against each product per page, with a subtotal without VAT and a total with VAT displayed at the checkout cart area. Shipping is also displayed in the cart with a final grand total being shown at the bottom of the page.

We accept Visa, Mastercard, BACS, PayPal and Stipe payments.

Bank Account: Tide/Clearpay Ltd (PrePay Solutions)
Account Name: Sim Demon Ltd
Account Number: 17090360
Account Sort Code: 04-06-05

Please use your order number for payment reference, thank you.


Goods remain the property of SIM Demon Ltd until paid for in full.

We are sorry to hear this. Please contact us at sales@simdemon.com and we will look into this for you. We can track parcels (tracking information will have been emailed automatically to your provided email address) It is unusual for items to go missing in shipping, however sometimes things happen that are out of our control.

We are sorry to hear this. In this instance please can you send photos, and a damage description and also include your name and invoice number to sales@simdemon.com We will then be able to contact our courier to discuss the situation. However, we MUST have pictures and as much detail as possible about the damage that has occurred, this information to hand will help speed up in us being able to rectify the issue.

Generally, all our items are shipped through couriers, however, we can arrange for items to be collected directly from us, as long as we have stock. Please contact us directly so we can make sure the item is available and arrange a time for collection.

All warranty, RMA & technical issues with Fanatec products will be handled directly through Fanatec. We will handle all communications with Fanatec on your behalf to achieve a resolution.

Fanatec's Consumer Guarantee can be read Here

Any purchase of a Fanatec product from us declares agreement with the above conditions.

If you are experiencing wheel or shaft disconnects with your Fanatec QR1 based wheel and wheelbase. It's likely the collar has come loose.

Review this video: https://www.youtube.com/watch?v=q73Kw6knoBQ

To alleviate this issue, we'd advise using this OEM Clamp. This clamp is based upon the one supplied with the QR2 and has a much firmer hold on the Quick Release shaft.

If you are having trouble updating your Fanatec drivers, try the following:

• Try different USB ports. Ideally a USB 3.0 port (Blue or Red) directly into your motherboard. If you are using a USB Hub make sure it is a powered hub.
• Close all other applications on your PC. We have had problems running driver updates which have been caused by conflicting programs. By closing all other programs you can minimise this risk.
• Try updating on a different PC/Laptop.
  

Provide an answer to the question here, with as much detail as possible to help your customers.

If you're experiencing a grinding noise on your Asetek wheelbase, first check if this occurs in game or only when you're not racing.

If this only occurs when you aren't racing and are idle, this grinding is just the Automatic Centering Strength Setting and it doesn't harm the wheelbase.